Lindex Kosova Privacy Policy

Your integrity is important to us. Our Personal Data Processing Policy describes, among other things, what data we collect, the purpose for which it is collected, how you can control your own data and how to contact us.

Personal data controller

Interex Kosova Sh.P.K. is the personal data controller for the processing of personal data at lindexkosova.com. The personal data manager is responsible for ensuring that lindexkosova.com processes the data according to current legislation in Kosovo.

What personal data is collected about you as a customer and why?

This section describes the purposes for which we process personal data, what categories of personal data are processed, and the legal basis upon which the processing is carried out for you as a customer at lindexkosova.com.

1) In order to handle orders/purchases

Personal data is processed in order to:

  • Deliver ordered/purchased products or services (including notification of delivery or contact regarding delivery).
  • Be able to carry out identification and age verification.
  • Manage payments (including analyzing which payment solutions should be offered).
  • Address verification against external sources, such as SPAR.
  • Manage return, complaint and warranty issues.

The categories of personal data processed are:

  • Name
  • Contact information (e.g. address, email, phone number).
  • Payment information (e.g. transaction reference, transaction date. More card number).
  • Customer number
  • Payment history
  • Order information, e.g. what product has been ordered or if it is to be delivered to another address.

Legal basis: Fulfilment of purchase agreement 

Storage period:Until the purchase has been completed and for a period of 36 months thereafter. When it comes to customers who shop without logging in, we will keep your personal information for 12 months after the last purchase.

2) In order to manage and administer your user account

Personal data is processed in order to:

  • Provide authorization for logging in
  • Be able to carry out identification and age verification.
  • Maintain correct and updated information
  • Enable following of purchase history
  • Manage your settings and information about payment history and payment options.
  • Facilitate the saving of shopping lists, make suggestions for shopping lists or similar measures that simplify things for you. Analyses are carried out in order to enable this.

The categories of personal data processed are:

  • Name
  • Contact information (e.g. address, email, phone number).
  • Username and password.
  • Purchase history
  • Technical information about your computer, mobile phone and other devices you use and their settings.
  • Payment history
  • Customer number

Legal basis:

Registered customers – legitimate interest. The processing is necessary in order to satisfy your and our interest in managing and administering your user account.

Storage period:

As long as you have an active account. If you have not made any purchases in the last 36 months, the data will be removed.

3) To be able to market products and services

Personal data is processed in order to:

  • View relevant product recommendations, suggest shopping lists, remind about forgotten/abandoned digital shopping carts, or save shopping lists to simplify future purchases or similar measures.
  • Send direct marketing via email, text messages, social media and similar electronic channels for communication as well as mail, including promotions from partners to existing customers outside our loyalty program. For example, by executing campaigns or sending offers and invitations for events to: all customers, a particular customer segment (e.g. women/men between 30 and 40), or individual customers.

The categories of personal data processed are:

  • Name
  • Contact information (e.g. address, email, phone number).
  • Age
  • Place of residence
  • Information on how the customer uses the company’s web sites and other digital channels.
  • Information about completed purchases.
  • User generated data (e.g., clicking and visiting history).

In order to understand what kind of marketing or direct marketing should be used, we analyze:

  • How web sites and other digital channels are used (for example, which web pages and sections of web pages have been visited and what searches have been made).
  • Purchase history
  • Age and place of residence.
  • Results from customer satisfaction or marketing studies.

Legal basis:

Registered and unregistered customers – legitimate interest

Recipients of newsletters and website visitors – legitimate interest.

The processing is necessary to satisfy your and our interest in being able to market products and services.

Storage period:

As long as we think you benefit from our communication and you have not chosen to actively withdraw your consent. 

4) To be able to carry out and manage participation in competitions and events

Personal data is processed in order to:

  • Communicate with participants in a competition.
  • Communicate with participants before and after an event (e.g. confirmation of notifications, questions or evaluations).
  • Be able to carry out identification and age verification.
  • Select winners and convey prizes.

The categories of personal data processed are:

  • Name
  • Age
  • Contact information (e.g. address, email, phone number).
  • Details submitted as part of a competition submission.
  • Details submitted as part of an evaluation of an event

Legal basis: Legitimate interest. The processing is necessary to satisfy your and our interest in being able to carry out the manage competitions and events.

Storage period:

As long as necessary to complete the competition / event (including any evaluation).

5) To manage the booking of services (e.g. personal shopper or similar)

Personal data is processed in order to:

  • Manage bookings, re-bookings and cancellations.
  • Be able to communicate about the booking and remind you of the service.

The categories of personal data processed are:

  • Name
  • Contact information (email, phone number).
  • Information you choose to provide that enables the service provider to prepare the service.

Legal basis: Fulfilment of the service agreement. The processing is necessary in order for us to meet our commitments.

Storage period:

As long as it is necessary to provide our services and for a period of 36 months thereafter.

6) To be able to manage customer service cases

Personal data is processed in order to:

  • Communicate with the customer and respond to inquiries submitted to customer service through phone or digital channels (including social media).
  • Enable identification.
  • Investigate complaints and support cases (including technical support).

The categories of personal data processed are:

  • Name
  • Contact information (e.g. address, email, phone number).
  • Your correspondence
  • Information about purchase date, place of purchase, or product defects/complaints.
  • User information for My Pages, for example, when having login problems.
  • Technical details for your equipment required for support cases.

Legal basis: Legitimate interest. The processing is necessary to satisfy your and our interest in being able to manage customer service cases.

Storage period:

Correspondence in customer service cases is saved for 12 months. 

7) In order to prevent abuse of a service or to investigate and prevent crimes against the company

Personal data is processed in order to:

  • Investigate or prevent fraud or other offences.
  • Prevent spam, phishing, harassment, unauthorized logins to user accounts or other prohibited actions.
  • Protect and improve our IT environment against attacks and intrusions.

The categories of personal data processed are:

  • Purchasing and user generated data (e.g. clicking and visiting history).
  • Data relating to devices used by the customer and settings, such as language settings, IP address, browser settings, time zone, operating system, screen resolution and platform.
  • Information about how our digital services are used.

Legal basis: Legal obligations if such exist or, alternately, legitimate interest (if no legal obligations exist) if the processing is necessary to satisfy our legitimate interest in preventing abuse of a service or investigating and preventing crimes against the company.

Storage period:

As long as it is necessary to prevent and / or report fraud and other offenses.

Sharing and transferring personal data

Personal data may also be transferred for necessary processing to other companies that the Interex Kosova Sh.P.K. collaborates with, e.g. Facebook, in case of marketing (print and distribution, media agencies, etc.), distribution and transportation, payment solutions and IT services. When your personal data are shared with Interex Kosova Sh.P.K. partners, the data shall be processed according to Interex Kosova Sh.P.K. instructions and for Interex Kosova Sh.P.K. account, and only for purposes compatible with the purposes for which Interex Kosova Sh.P.K. has collected the data.

In addition, Interex Kosova Sh.P.K. may be legally obliged to provide information to government authorities (e.g. the police and tax authorities). Interex Kosova Sh.P.K. may also provide personal data to companies that provide payment solutions (e.g. payment service providers and banks) and enterprises that provide general goods transportation (e.g., logistics companies and freight forwarders). In such cases, the partners shall process the data as independent personal data managers in accordance with their own privacy policies and management instructions.

Storing personal data

The processing complies with legal requirements, which means that personal details are not retained for longer than essential for the purpose of the processing. In practical terms, this means that information is removed when it is no longer relevant or necessary for analyses or direct marketing or the purposes for which it was collected. For marketing purposes, we do not use information about purchase transactions which is more than 3 years old. All handling of personal data will however be subject to a high level of security and secrecy.

Your rights and options

Right to access:

We want to be open and transparent about how we process your information, and if you want to find out more about the personal data that are being processed, you have the right to request access to your data, if we receive a request for access, we may ask for additional information to ascertain what information you wish to access and that we disclose it to the right person.

Right to rectification:

You always have the right to demand that your personal data are corrected if they are incorrect. Within the framework of the stated purpose, you also have the right to supplement any incomplete personal data.

Right to erasure:

You have the right to demand that personal data that we are processing are deleted if:

  • The data are no longer necessary in relation to the purpose for which it was collected or processed.
  • You have withdrawn the consent on which the processing is based and there are no other legal grounds for the processing.
  • You object to a balancing of interests that we have done and there is no legitimate interest for Lindex Kosova that outweighs your interest.
  • You object to processing for purposes of direct marketing.
  • The personal data are processed in an illegal fashion.
  • The personal data must be deleted in order to comply with a legal obligation that pertains to us
  • The personal data have been collected from a child (under 13 years) for which you have parental responsibility in connection with IT-services, e.g. social media.

There may be reasons for us not to grant your request for erasure if there are legal obligations that prevent us from doing so. This may be the case if the processing is necessary in order to exercise our right to freedom of expression and information, to fulfil a legal obligation to which we are subject or to determine, enforce or defend legal claims.

Right to restriction:

You have the right to demand that our processing of your personal data is limited.

Right to object against certain kinds of processing:

Legitimate interest: You have the right to object to processing that is based on a legitimate interest of ours if you have personal reasons that relate to the situation. We may however continue to process your information, despite your objection to the processing, if we have compelling legitimate reasons for the processing that outweigh your privacy interest.

Direct marketing (including analyses carried out for purposes of direct marketing):

You have the possibility to object against the processing of your personal data for direct marketing. The objection also encompasses the analyses of personal data (so-called profiling) which are carried out for purposes of direct marketing.  If you object to direct marketing, we will cease processing your personal data for that purpose as well as all types of direct marketing actions.

You naturally have the option to solely decline mailings and personal offers in certain channels. If you choose to decline our processing of your personal data for purposes of direct marketing, you will not be able to partake of personal offers or information from us.

Right to data portability:

If our right to process your personal data is based on your consent or on the fulfilment of commitments in an agreement with you, you have the right to request to have the data that relate to you and which you have provided to us transferred to another personal data manager (e.g. data port).

Regarding cookies

Personal data may be collected when you use lindexkosova.com, and then the information about your use and the pages that you visited is stored. This may relate to technical information about your device and Internet connection such as operating system, browser version, IP address, cookies and unique identifiers. When you visit lindexkosova.com where our services are provided, various technologies can be used to recognize you in order to learn more about our users. This may occur directly or through use of third party technology. It may be the use of e.g. cookies.

What is a cookie?

There are two types of cookies. One type saves a text file over an extended period, but has an expiry date. The purpose of this cookie is, for example, to tell you what is new since your last visit. The other type of cookie is a so-called session cookie, which lacks an expiry date. The text file is temporarily saved for as long as you are surfing on a page, and helps with remembering which language you want to use, for example. As soon as the browser is closed, the text file is deleted.

Why do we use cookies?

At lindexkosova.com we use cookies to keep track of the items you’ve added to your shopping cart. We also use cookies to obtain web statistics. We need these statistics in order to develop lindexkosova.com. The information is not accessible to parties other than Interex Kosova Sh.P.K.

In order to fully use lindexkosova.com you must accept cookies. You can do this via your browser settings. If you do not want to accept cookies you can turn off cookies through your browser’s security settings. This will however mean that lindexkosova.com will not function as intended.

Complaints

You are entitled to file a complaint at: info@lindexkosova.com

Contact details

To learn more about personal data management or if you have any other questions, you’re welcome to contact us at:

Interex Kosova Sh.P.K, Customer Service

UCK – Qafa Komplex, First floor 10000 Prishtina, Kosovo

Email: customer.service@lindexkosova.com

Telephone number: +383 49 734 127

Changes to the policy

This privacy policy may be updated to correct interferences or to comply with new legal or technical requirements. The latest updated version of the privacy policy may always be found in this page. In case of considerable changes (e.g. to the purposes for personal data processing or categories of personal data), you will receive information about this via email or at lindexkosova.com.